Last Updated: September 19, 2026
These Terms and Conditions, together with your booking confirmation and any applicable supplier terms, form the agreement between you and Draco Travels (“we”, “us”, or “our”). Please read them carefully before making a booking.
1. Our Role as a Travel Agent
Draco Travels acts as a travel agent and booking intermediary. Unless expressly stated otherwise in your booking documentation, we do not ourselves operate, own, or directly provide the flights, accommodation, transfers, excursions, activities, or other travel services included in your booking.
Where we arrange travel services on your behalf, the relevant travel service may be provided by an airline, hotel, tour operator, transport provider, or other third-party supplier (the “Supplier”).
Your contract for the relevant travel service may therefore be with the applicable Supplier or, where applicable, with the package organiser identified in your booking documentation.
We will communicate the applicable booking conditions, payment requirements, cancellation terms and other important information to you as required for the booking.
2. Formation of the Booking
A booking becomes confirmed when we or the relevant Supplier/organiser issue a written booking confirmation following receipt of the required payment.
The person named as the lead passenger or lead booker confirms that they have authority to make the booking on behalf of all travellers included in the reservation and accepts these Terms and Conditions on their behalf.
The lead passenger is responsible for ensuring that all information supplied to us is accurate and for ensuring that all payments due under the booking are made on time.
3. Pricing and Payment
Deposit
The deposit or initial payment required will be communicated to you before booking and will depend on the applicable travel arrangements and Supplier terms.
Unless otherwise stated in your booking confirmation, deposits and other payments may be non-refundable where the applicable Supplier’s terms provide for non-refundable amounts.
Balance
Where a balance remains outstanding, the applicable balance due date will be stated on your booking confirmation or invoice.
Bookings made close to departure may require immediate payment of the full booking price.
Price Changes
Prices are based on the arrangements and Supplier rates available at the time of quotation or booking.
Before your booking is confirmed, prices may change due to availability, supplier pricing, currency movements, taxes, fees, or other circumstances outside our control.
After confirmation, any permitted price adjustment, additional charge, or refund will be handled in accordance with the applicable contract, Supplier terms and any applicable consumer protection legislation.
We will notify you of any material change or additional charge where required.
4. Financial Protection and ATOL
Draco Travels does not currently represent or warrant that it holds its own ATOL licence or that every booking arranged through us is independently protected by ATOL.
Where a booking is made through an ATOL-protected principal, organiser, or other authorised party, any applicable ATOL protection will be provided in accordance with that party’s licence, the applicable agency arrangement and the ATOL Regulations.
Where applicable, the relevant ATOL Certificate or other financial protection documentation will identify the party providing the protection and the travel arrangements covered.
Do not assume that a booking is ATOL protected unless the applicable ATOL documentation expressly confirms this.
Draco Travels will not describe a booking as ATOL protected, use an ATOL number, or make other financial-protection claims unless the applicable protection has been confirmed and the required documentation can be issued.
For non-flight arrangements, any financial protection will depend on the applicable Supplier, organiser, trust arrangement, insurance arrangement or other protection that applies to the booking. Details will be provided where applicable.
5. Package Travel and Organiser Responsibilities
Draco Travels acts as a travel agent unless your booking documentation expressly identifies Draco Travels as the organiser of the relevant package.
Where a package is organised by another travel company or Supplier, that organiser is responsible for the package in accordance with the terms of its contract with you and applicable law.
Where applicable, the identity of the package organiser and the rights and protections applicable to your booking will be stated in your booking documentation.
Draco Travels does not claim that all holidays or travel arrangements sold or arranged through us constitute packages organised by Draco Travels, nor do we claim that all bookings arranged through us are subject to identical financial protection arrangements.
6. Supplier Terms and Conditions
Your booking may be subject to the terms and conditions of the relevant airline, hotel, tour operator, transfer company, activity provider, package organiser or other Supplier.
These terms may include separate rules concerning:
- Cancellation and amendment charges;
- Refunds;
- Baggage;
- Check-in;
- Travel documents;
- Minimum age requirements;
- Transfers;
- Activities and excursions;
- Hotel facilities;
- No-shows;
- Delays and disruptions; and
- Other conditions applicable to the service.
Where applicable, the Supplier’s terms will apply to the relevant service in addition to these Terms and Conditions.
7. Cancellations and Amendments by You
Cancellation or amendment requests should be submitted to:
Email: info@dracotravels.co.uk
The applicable cancellation or amendment charges will depend on the terms of the relevant Supplier or package organiser and the date on which written notice is received.
Some travel arrangements may be fully or partially non-refundable.
Where a Supplier permits a transfer of a booking to another traveller, we will assist with the request where reasonably possible. Any applicable Supplier charges, administrative fees, fare differences or other costs will be payable by the customer.
8. Changes, Disruptions and Cancellations by Suppliers
Travel services are provided by independent Suppliers. Suppliers may occasionally need to change schedules, accommodation, transportation, excursions or other arrangements.
If a Supplier or package organiser makes a material change to your booking or cancels an arrangement, we will communicate the information to you and assist you in accordance with the applicable Supplier or organiser terms and any rights available under applicable law.
Where Draco Travels is acting solely as an agent, our responsibility is to provide reasonable assistance in communicating with the relevant Supplier or organiser and facilitating available options.
Any refund will normally be subject to the terms of the relevant Supplier or organiser and the applicable legal requirements.
9. Travel Insurance
We strongly recommend that all travellers obtain comprehensive travel insurance appropriate to their circumstances and itinerary.
Travel insurance should consider, where appropriate:
- Emergency medical expenses and repatriation;
- Cancellation and curtailment;
- Baggage loss, theft or delay;
- Travel disruption;
- Personal liability; and
- Any activities or destinations presenting additional risks.
Where a Supplier or organiser makes travel insurance mandatory, you must comply with that requirement.
10. Passports, Visas and Entry Requirements
You are responsible for ensuring that you have valid passports, visas, permits and other documents required for your journey.
Entry, visa, vaccination and health requirements may vary according to nationality, destination and transit arrangements and may change after booking.
We may provide general information regarding these requirements, but you should verify the current requirements with the relevant government authority, embassy, consulate, airline or other official source before travelling.
We cannot accept responsibility for costs or losses arising from a traveller’s failure to obtain the required documentation or comply with applicable entry requirements, except where such responsibility cannot lawfully be excluded.
11. Our Responsibility and Liability
Where Draco Travels acts as a travel agent, our responsibility is generally limited to providing the agency and booking services agreed with you and properly passing relevant information between you and the applicable Supplier or organiser.
We are not responsible for the acts, omissions, delays, cancellations, failures, insolvency, schedule changes, service deficiencies or other conduct of independent Suppliers, except to the extent that liability is imposed on us by applicable law or arises from our own acts or omissions.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.
Where applicable, the liability and remedies relating to a package will be determined by the contract with the package organiser and the applicable statutory and international protections.
12. Complaints
If you experience a problem during your trip, please notify the relevant Supplier or local representative as soon as reasonably possible so that they have an opportunity to rectify the problem.
You may also contact Draco Travels:
Telephone: +44 20 3769 0850
Email: info@dracotravels.co.uk
We will assist with communicating your complaint to the appropriate Supplier or organiser where reasonably possible.
After your return, complaints should be submitted to Draco Travels in writing as soon as reasonably practicable, together with relevant booking information and supporting documentation.
Where the complaint concerns a service provided by an independent Supplier or package organiser, the applicable Supplier or organiser’s complaints procedure and contractual deadlines may also apply.
13. Data Protection
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018, where applicable.
Information may be shared with airlines, hotels, tour operators, transfer companies, insurers, payment providers and other relevant Suppliers where necessary to arrange and administer your travel booking.
Further information about how personal data is handled may be provided in our Privacy Policy.
14. Governing Law
These Terms and Conditions are governed by the laws applicable to the relevant customer and booking, subject to any mandatory consumer rights and protections that apply.
Nothing in these Terms and Conditions is intended to remove or restrict any statutory rights that cannot lawfully be excluded or restricted.
15. Contact Information
Trading name: Draco Travel and Tours
Company: Draco Group Limited, registered in England and Wales
Company number: 08509655
Email: info@dracotravels.co.uk
Telephone: +44 20 3769 0850
Important Notice
Draco Travels is currently operating on an agent/intermediary basis and does not make representations that it independently provides ATOL protection or acts as the package organiser unless this is expressly confirmed in the applicable booking documentation.
Financial protection, package organiser responsibility and other regulatory protections will depend on the structure of the particular booking and the relevant Supplier or principal.