Support
Speak to a Draco travel expert
Planning a new adventure or need help with an existing booking? Our UK team is here by phone, WhatsApp or email, from first idea to safe return.
How can we help?
Quick answers
Frequently asked questions
How do I get a quote?
Open any holiday and send an enquiry, or use the form above. A Draco expert will confirm prices, availability and the deposit for your dates.
How do I pay my deposit or balance?
Use our Pay Now page with your booking reference, or contact us and we’ll help you pay securely. We will never ask for card details by email, text or WhatsApp.
Can I change or cancel my booking?
Changes and cancellations depend on the terms of the airline, hotel or tour operator involved. Contact us with your booking reference and we’ll explain your options. See our Terms & Conditions.
Do I need travel insurance?
We strongly recommend comprehensive travel insurance for every trip, covering cancellation, medical expenses and baggage.
Who checks passport and visa requirements?
Travellers are responsible for valid passports, visas and entry requirements. We can share general guidance, but always check the latest rules with GOV.UK foreign travel advice and the relevant embassy.